Terms and Conditions
Effective Date: August 24, 2026
Welcome to the Carnell Creative Agency website. These Terms & Conditions govern your use of this website and certain communications and services provided through it.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
About Carnell Creative Agency
Carnell Creative Agency provides website strategy, website design and development, digital strategy, branding, search visibility, accessibility support, website maintenance, and related creative and digital services.
Information presented on this website is intended to help visitors understand Carnell Creative, our approach, and the services and resources we provide.
Use of This Website
You may use this website for lawful personal, professional, or business purposes.
You agree not to:
Attempt to gain unauthorized access to the website or its systems
Interfere with the operation or security of the website
Use the website to transmit malicious software, spam, or harmful material
Copy, reproduce, distribute, or commercially exploit website content without permission
Use information from this website in a way that violates applicable laws or the rights of another person or organization
Misrepresent your identity when submitting forms or communicating with Carnell Creative
Carnell Creative may restrict or discontinue access to any part of the website when reasonably necessary.
Website Information
We make reasonable efforts to keep information on this website accurate and useful. However, websites, digital platforms, search engines, technology, software, pricing, services, and industry practices change over time.
We do not guarantee that all information on the website will always be complete, current, error-free, or appropriate for every situation.
Additional information regarding reliance on website content is available in our Disclaimer.
Project Requests and Inquiries
Submitting a Contact form, Project Request form, consultation request, or other inquiry does not guarantee that Carnell Creative will accept a project or provide services.
A client relationship is created only after Carnell Creative and the client agree to an engagement through an applicable proposal, contract, service agreement, statement of work, or other written agreement.
Carnell Creative may accept or decline project requests based on availability, project fit, scope, budget, timeline, or other business considerations.
Client Services
Specific client projects may have their own terms covering matters such as:
Scope of work
Deliverables
Project timelines
Client responsibilities
Revisions
Payments and deposits
Additional work
Cancellations
Refunds
Intellectual property
Website hosting or third-party costs
Maintenance and ongoing support
Those terms will be included in the applicable proposal, contract, service agreement, or statement of work.
If a client agreement conflicts with these general website Terms & Conditions, the terms of the specific client agreement will control for that engagement.
Payments, Deposits and Refunds
Payment requirements for Carnell Creative services are established as part of each client engagement.
Deposits, installment schedules, final payments, cancellations, and refund eligibility may vary depending on the service or project.
Unless otherwise stated in writing, visitors should not assume that payments or deposits are refundable.
The payment and cancellation terms included in a signed or accepted client agreement will govern that specific project.
Intellectual Property
Unless otherwise stated, the content on this website—including written copy, website strategy resources, graphics, designs, layouts, downloadable materials, branding, photographs, videos, and other original content—is owned by Carnell Creative Agency or used with appropriate permission.
You may view and use website content for normal informational purposes.
You may not reproduce, republish, distribute, sell, modify, create derivative commercial materials from, or otherwise exploit Carnell Creative content without prior written permission, except where permitted by law.
Client work displayed in our portfolio or case studies may include intellectual property belonging to the applicable client or other rights holders.
Resources and Downloads
Carnell Creative may provide checklists, guides, articles, templates, website strategy resources, educational materials, or other downloadable content.
Unless otherwise stated, these materials are provided for the recipient's own informational or organizational use.
Purchasing, downloading, subscribing to, or receiving a resource does not transfer ownership of the underlying intellectual property or grant permission to resell, redistribute, reproduce, or present the material as your own.
Email Communications
You may have the option to subscribe to email communications from Carnell Creative.
Email subscription is voluntary and is separate from submitting a general inquiry or project request.
If you subscribe, communications may include website strategy information, resources, articles, agency updates, service information, announcements, and occasional promotional content.
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
SMS & Text Messaging Terms
Carnell Creative Agency SMS Messaging Program
Carnell Creative Agency may offer optional SMS or text message communications to individuals who specifically consent to receive them.
Depending on the option you select when providing your consent, messages may include:
Responses or follow-up related to an inquiry
Project-related communications
Consultation or appointment information
Requested reminders or notifications
Website or service information
Agency updates
Website strategy tips or resources
Promotional or marketing communications when you have specifically agreed to receive them
SMS consent is voluntary and is not a condition of purchasing services from Carnell Creative Agency.
Providing a telephone number through a website form does not, by itself, mean that you have agreed to receive recurring marketing text messages. SMS enrollment must be provided through the applicable consent option.
Message Frequency
Message frequency varies based on the type of communications you have requested and your relationship with Carnell Creative Agency.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier's standard message and data rates may apply to messages sent to you and messages you send to Carnell Creative.
Contact your wireless provider if you have questions about your text messaging or data plan.
How to Opt Out
You may cancel SMS communications at any time by replying: STOP
You may also use other commonly recognized opt-out language, such as CANCEL, END, QUIT, or UNSUBSCRIBE.
After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.
After your opt-out request is processed, you will no longer receive messages covered by that SMS program unless you later provide consent again.
If you want to receive messages again in the future, you may re-enroll through an available Carnell Creative SMS opt-in method.
How to Get Help
For help with SMS communications, reply: HELP
You may also contact Carnell Creative Agency directly at: design@carnellcreative.com.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS and MMS messages may depend on your wireless carrier, mobile device, network availability, and other factors outside the control of Carnell Creative Agency.
SMS Privacy
Mobile phone numbers and SMS opt-in information are handled in accordance with our Privacy Policy.
Carnell Creative Agency does not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
For additional information regarding how Carnell Creative handles personal information, please review our Privacy Policy.
Third-Party Services
Our website and client services may use or link to third-party services such as website platforms, payment processors, analytics providers, scheduling services, email systems, SMS providers, social networks, search engines, plugins, hosting providers, and other digital tools.
Third-party companies control their own:
Services
Policies
Pricing
Features
Availability
Security
Performance
Terms and privacy practices
Carnell Creative is not responsible for the independent actions, policies, outages, changes, or performance of third-party services.
Your use of a third-party service may also be subject to that company's own terms and policies.
External Links
This website may include links to external websites for convenience, reference, education, or additional information.
Carnell Creative does not control third-party websites and is not responsible for their content, privacy practices, security, availability, or accuracy.
A link to another website does not necessarily mean Carnell Creative endorses everything published or offered by that website.
Website Availability
We work to maintain a functional website but cannot guarantee uninterrupted or error-free access.
The website may occasionally become unavailable because of maintenance, updates, technical issues, hosting problems, security events, third-party services, or circumstances outside our control.
Disclaimer of Warranties
To the extent permitted by applicable law, this website and its general informational content are provided on an “as available” basis.
Carnell Creative does not make guarantees regarding specific business, marketing, website traffic, search visibility, conversion, fundraising, revenue, or other results based solely on the use of this website or its general educational resources.
Additional information is available in our Website Disclaimer.
Limitation of Liability
To the extent permitted by applicable law, Carnell Creative Agency will not be responsible for indirect, incidental, consequential, or similar damages resulting solely from the use of—or inability to use—this website or reliance on general information published on it.
Nothing in these Terms is intended to limit liability where doing so would be prohibited by applicable law.
Privacy
Your use of this website is also subject to our Privacy Policy.
The Privacy Policy explains the types of personal information we may collect, how we use that information, SMS privacy practices, cookies and analytics, data retention, and available privacy choices.
Accessibility
Carnell Creative believes websites should provide an accessible and usable experience.
Information regarding our accessibility efforts and how to report an accessibility issue is available in our Accessibility Statement.
Changes to These Terms
Carnell Creative may update these Terms & Conditions when our website, services, communications practices, technology, or legal requirements change.
Any revised version will be posted on this website with an updated effective date.
Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Governing Law
These Terms & Conditions are governed by the applicable laws of the State of Florida, without regard to conflict-of-law principles, except where other laws are required to apply.
Contact Carnell Creative
Questions regarding these Terms & Conditions may be directed to:
Carnell Creative LLC, Florida, United States
Email: design@carnellcreative.com
You may also contact us through the Contact page on our website.
Related Policies
For additional information about Carnell Creative Agency and use of this website, please review: