Privacy Policy
Effective Date: August 24, 2026
Last Updated: August 24, 2026
Carnell Creative Agency (“Carnell Creative,” “we,” “our,” or “us”) respects your privacy and is committed to being clear about how information is collected and used through our website and digital services.
This Privacy Policy explains the types of information we may collect when you visit our website, submit a form, subscribe to communications, request information, communicate with us, or use other features available through our website.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Carnell Creative.
Information You Provide
You may voluntarily provide information such as:
Your name
Email address
Mobile or telephone number
Business or organization name
Website address
Job title or role
Information about your business, organization, project, goals, needs, budget, or timeline
Information submitted through Contact, Project Request, Subscriber, consultation, or other forms
Communications you send to us by email, text message, phone, or through the website
Billing or transaction information when applicable
Other information you choose to provide
You are not required to provide more information than is reasonably necessary to submit an inquiry or use a particular website feature.
Please avoid submitting highly sensitive, confidential, financial, medical, or other protected information through general website forms unless it is specifically requested and an appropriate method of transmission has been provided.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through the website platform, cookies, analytics tools, or similar technologies.
This may include:
IP address
Browser type
Device type
Operating system
General geographic information
Referring website or source
Pages visited
Time spent on the website
Links or buttons used
Website performance and interaction information
This information may be used to operate the website, understand how visitors use it, improve performance, and make better decisions about website content and services.
How We Use Your Information
We may use information collected through our website to:
Respond to questions and inquiries
Review project requests
Determine whether a potential project is a good fit
Provide proposals, consultations, services, or customer support
Communicate about existing or potential projects
Schedule meetings or consultations
Provide information or resources you request
Manage client relationships
Process payments when applicable
Maintain business and administrative records
Send email communications when you have subscribed or otherwise provided appropriate consent
Send SMS communications when you have specifically opted in
Improve our website, services, resources, and visitor experience
Understand website traffic and performance
Protect our website, business, clients, and visitors from misuse, fraud, or security threats
Meet applicable legal, accounting, regulatory, or contractual obligations
We do not intentionally use personal information for purposes that are materially different from the reason it was collected without providing appropriate notice or obtaining consent where required.
Project Requests and Contact Forms
When you submit a Contact form, Project Request form, consultation request, or similar inquiry, we use the information you provide primarily to understand your request and respond to you.
Submitting a project or contact form does not automatically subscribe you to ongoing marketing emails or recurring marketing text messages.
Where email or SMS marketing options are offered, you may choose whether to opt in separately.
Email Communications
If you voluntarily subscribe to Carnell Creative email communications, we may send you information such as:
Website strategy tips
Website and digital resources
Articles and educational content
Agency news and updates
Service information
Announcements
Occasional promotional communications
Email subscription is voluntary and is not required to submit an inquiry or purchase services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in an applicable email.
We may still send necessary transactional or client communications when you have an active business relationship with Carnell Creative.
SMS and Text Messaging Privacy
Carnell Creative Agency may offer optional SMS or text message communications to individuals who voluntarily provide their mobile phone number and specifically consent to receive text messages from us.
Depending on the type of consent you provide, messages may include:
Responses or follow-up related to an inquiry
Project-related communications
Consultation or appointment information
Requested reminders or notifications
Website or service information
Agency updates
Website strategy tips or resources
Promotional or marketing communications when you have specifically agreed to receive them
Providing your telephone number through a website form does not automatically enroll you in recurring marketing text messages.
SMS consent must be provided through the applicable opt-in option.
Consent to receive SMS messages is voluntary and is not a condition of purchasing services, submitting an inquiry, requesting information, or otherwise doing business with Carnell Creative Agency.
Message Frequency and Charges
Message frequency varies depending on the type of communications you request and your relationship with Carnell Creative Agency.
Message and data rates may apply.
Your wireless carrier's standard messaging and data rates may apply to messages sent to you or messages you send to Carnell Creative.
SMS Opt-Out and Help
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you may receive a final confirmation message. You will no longer receive messages covered by that SMS program unless you later choose to opt in again.
For assistance with SMS communications, reply:
HELP
You may also contact Carnell Creative Agency using the contact information provided on this website.
Wireless carriers are not liable for delayed or undelivered messages.
Mobile Information and SMS Consent
Carnell Creative Agency does not sell, rent, share, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Your mobile information may be processed by vendors or service providers that assist Carnell Creative in providing its messaging services. Those service providers may process information only as reasonably necessary to provide services on our behalf and are not permitted to use your mobile information or SMS consent for their own marketing or promotional purposes.
Your SMS consent applies only to communications from Carnell Creative Agency for the purposes disclosed when you opted in. SMS consent is not transferred to another business or organization.
SMS Information We May Maintain
In connection with SMS communications, we may maintain information such as:
Your mobile phone number
Your opt-in or consent status
The date or method of consent
Communications sent to or received from you
Your opt-out status
Information reasonably necessary to administer and document the messaging program
We may use this information to send requested communications, maintain consent records, honor opt-out requests, provide support, and comply with applicable messaging requirements.
How We Share Information
Carnell Creative does not sell personal information collected through this website.
We may use third-party service providers to help operate our website and business.
Depending on the services we use, these providers may include:
Website hosting and website technology providers
Email service providers
SMS and communications providers
Scheduling platforms
Analytics providers
Payment processors
Cloud storage or productivity services
Customer relationship management systems
Professional service providers
These providers may process information as reasonably necessary to perform services on our behalf.
We may also disclose information when we reasonably believe disclosure is required to:
Comply with applicable law or legal process
Respond to a lawful governmental request
Enforce an agreement
Protect the rights or property of Carnell Creative
Protect clients, website visitors, or others
Investigate fraud, security issues, misuse, or other potentially unlawful activity
The general sharing practices described in this section do not change our SMS privacy commitment. Mobile phone numbers and SMS opt-in or consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website features, understand visitor activity, improve performance, remember preferences, and measure how website content is being used.
Cookies are small data files that may be stored on your device when you visit a website.
Cookies used on our website may include:
Essential Cookies
These help the website function properly and may support features such as security, navigation, forms, and website preferences.
Analytics Cookies
These may help us understand information such as which pages are visited, how visitors find the website, and how the site performs.
Marketing or Third-Party Technologies
If marketing, advertising, embedded content, or other third-party technologies are used, those services may use cookies or similar technologies according to their own privacy practices.
Where required or appropriate, visitors may be given options to manage certain nonessential cookies.
You can also adjust cookie settings through your web browser. Disabling certain cookies may affect how some website features function.
Website Analytics
Carnell Creative may use analytics tools to understand website performance, traffic, visitor behavior, and the effectiveness of website content.
Analytics information may be aggregated or otherwise used to identify trends rather than individual visitors.
The availability and operation of these tools may change as we update our website and technology.
Third-Party Websites and Services
Our website may link to or integrate with services operated by third parties.
These may include social networks, scheduling platforms, payment services, website tools, embedded media, external resources, or other websites.
When you interact with a third-party service, that company's privacy policy and terms may apply.
Carnell Creative does not control and is not responsible for the privacy practices, security, content, or policies of independently operated third-party websites or services.
We encourage you to review the privacy policies of third-party services you choose to use.
Payment Information
If payments are accepted through our website or through a third-party payment service, payment information may be processed directly by the applicable payment processor.
Carnell Creative does not necessarily receive or store complete payment card information when transactions are processed through an independent payment provider.
The payment provider's privacy and security practices may also apply to your transaction.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, legal, accounting, contractual, or security purposes.
Retention periods may vary based on the type of information and the nature of our relationship with you.
For example, we may retain information as necessary to:
Respond to an inquiry
Manage an active or previous client relationship
Maintain business and financial records
Maintain consent and communication records
Honor opt-out requests
Resolve disputes
Protect our legal rights
Meet applicable legal or contractual requirements
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of when appropriate.
Data Security
Carnell Creative takes reasonable administrative and technical measures intended to protect information under our control from unauthorized access, misuse, loss, or disclosure.
However, no website, electronic communication, cloud platform, or online storage system can be guaranteed to be completely secure.
For that reason, you should use appropriate care when submitting personal information online.
Your Privacy Choices
Depending on your location and applicable law, you may have certain rights or choices concerning personal information maintained about you.
These may include the ability to request:
Access to certain personal information
Correction of inaccurate information
Deletion of certain information
Information about how certain data is used
Withdrawal of consent where processing is based on consent
You may also:
Unsubscribe from marketing emails
Reply STOP to opt out of SMS communications
Adjust available cookie preferences
Contact us with a privacy question or request
We may need to verify your identity before completing certain requests.
Some information may need to be retained when permitted or required by law, for legitimate business purposes, or to maintain records of a request such as an SMS opt-out.
Children's Privacy
Carnell Creative's website and services are intended primarily for businesses, organizations, nonprofits, churches, professionals, and adults seeking creative, digital, and website services.
The website is not directed to children under the age of 13, and Carnell Creative does not knowingly collect personal information online from children under 13.
If we become aware that personal information from a child under 13 has been collected through the website in a manner that should not have occurred, we will take reasonable steps to address it.
Changes to This Privacy Policy
Our website, technology, services, and business practices may change over time.
We may update this Privacy Policy when appropriate to reflect changes in our practices, services, technology, or applicable requirements.
When changes are made, the revised policy will be posted on this website and the Last Updated date will be changed.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or information you have provided to Carnell Creative, please contact:
Carnell Creative LLC, Florida, United States
Email: design@carnellcreative.com
You may also contact us through the Contact page on our website.
Related Policies
For additional information about Carnell Creative Agency and use of this website, please review: